Which of the following statements about disciplinary triggers is true?

• A. Only a formal board hearing can initiate disciplinary action.
• B. Any complaint alleging violation may trigger an investigation or disciplinary action.
• C. Disciplinary actions can only occur after a criminal conviction.
• D. The board cannot take action unless there is public outcry.

Answer: (B)

Disciplinary triggers arise when there is a potential violation of professional standards, and a complaint alleging improper conduct prompts the licensing body to open an inquiry. This allows the board to collect facts, determine whether a rule was violated, and decide on appropriate action. The trigger is not limited to a formal hearing to start the process; investigations can be initiated from complaints made by clients, colleagues, employers, or even self-reports. Action can occur without a criminal conviction, since disciplinary measures are based on professional rules and evidence, not criminal status. Public outcry is not a requirement for the board to act. So, the statement that any complaint alleging violation may trigger an investigation or disciplinary action best captures how disciplinary triggers work.